What Makes Our Approach Unique in the Industry?

Focusing on Skills Excellence to Exceed Expectations.

About Us

By pioneering innovations, we steer the course towards future success.

Founded in May 2019, OnTech BPO was established to address the diverse needs of organizations across all sectors, regardless of their size or industry. Our mission is to democratize access to high-quality and cost-effective outsourcing services, making them accessible to businesses beyond the Fortune 1000 companies.

At OnTech BPO, we specialize in delivering comprehensive customer management solutions. Our service offerings encompass a wide spectrum, including Digital Marketing, Customer Support, Telemarketing, Back Office Support, Lead Generation, Virtual Assistant, Web Design & Development, and Content Moderation.

Our commitment lies in empowering businesses to craft and deliver exceptional customer experiences, enhance brand equity, foster customer loyalty, drive incremental revenue growth, and optimize operational efficiencies. By managing critical services on behalf of our clients, we enable them to achieve substantial cost savings and streamline organizational processes.

Presently, we operate from our advanced delivery centers located in Bangladesh. These facilities are equipped with state-of-the-art infrastructure, featuring fully redundant voice routing, robust data connectivity to global networks, uninterrupted power solutions, and other essential components characteristic of a leading BPO service provider.

OnTech BPO remains dedicated to exceeding client expectations through tailored outsourcing solutions that elevate business performance and competitiveness on a global scale.

Our Mission

In an era of advancing digital globalization, facilitating seamless trade both locally and globally, our mission is to optimize business operations, driving down operational costs. Beyond mere transactions, we prioritize cultivating enduring relationships with our clients and prospects alike. Our overarching objective remains unwavering: to enhance our clients’ sales through ethical practices while safeguarding their esteemed reputation.

Our Vision

As the leading BPO and telemarketing firm in our nation, our mission is to provide unparalleled global customer service. In a landscape where industry giants like Amazon and Alibaba set new standards for customer trust and reliability, we aim to embody these values as your brand representatives through voice and chat services. Trust us to anticipate and meet your customers’ genuine needs, enabling you to deliver exceptional service tailored to their desires.

Principles and Ethics

OnTech BPO., drawing on a decade of experience in the outsourcing sector and collaboration with international clients, is committed to delivering exceptional performance. Our core principles emphasize meticulous attention to detail, ensuring premium service delivery that is highly valued by our clients. Upholding these principles is integral to our ethical framework, driving our mission to advance the sector within our country and catalyze a transformative shift towards the digital era.

Let Our History Illuminate Our Capability

What makes OnTech BPO apart from the competition?

OnTech BPO boasts over a decade of expertise in the telemarketing and BPO sectors. Our customer service representatives undergo rigorous training to proficiently manage both inbound and outbound calls, complemented by live chat support tailored to enhance customer interaction. Additionally, our team includes numerous skilled virtual assistants dedicated to delivering efficient back-office solutions for organizations. Our reputation is a testament to our effective management practices and the dedication of our staff, poised to propel your business to unprecedented heights.

Dedicated to upholding standards of superior service.

Flexibility, transparency, and feasibility define our operational ethos.

Our offerings extend beyond traditional call center services.

We support businesses irrespective of their size or scale.

We harness top-tier technology for optimal support

Reliable communication systems ensuring uninterrupted output

We maintain a robust IT infrastructure that operates seamlessly around the clock, providing our staff with continuous support. Our rigorous selection process ensures that only the most skilled IT professionals oversee the integrity of our communications at all times. With trained and experienced expert’s adept at real-time troubleshooting, we ensure stable connectivity, enabling uninterrupted operations and reinforcing our unwavering reliability.

Energy provision

Our power system includes triple redundancy at the primary level.
The facility is equipped with dual 3000KVA online UPS for load support.
Our backup power includes a 5000 KVA generator with ample fuel reserves, ensuring 24-hour operational capacity.
Safety standards are maintained through rigorous international quality assessments.

Connectivity infrastructure

Our network features triple redundancy with a 2Gbps duplex connection.
Utilizing Cisco routers and Ethernet switches interconnected via Cat6e cables.
Ensuring exceptional uptime with a 99.999% availability rate.
Employing an N+1 architecture that supports active-active or active-passive redundancy at every node.

Customer service solution

Cutting-edge XML-driven IVR technology
Built-in optimized ACD system functions as the core intelligence
CRM customizable by scripts and tailored to individual campaigns
Dialing modes include predictive, progressive, and preview, with rule-based and time zone-based dialing
Comprehensive call recording ensures all conversations are logged, searchable by voice log files